White Mini Twist Tight Security Bar for Sliding Glass Doors & Windows - Extends 15" to 25" - Small Size Pet Door Panel Lock - Perfect for Single Hung & Sliding Windows - Home Security & Pet Safety Solution

After looking at most of the bar locks on Amazon, we settled on this brand as one that would be simple to install and lock and perform well. We also wanted the ability to leave the door slightly open, but secure for ventilation. The Maxi version was too big for our small sliders, and the mini appeared to fit the space. We ordered three and when the arrived we dry fitted them to the doors, and were somewhat dismayed to see that even at full extension, they were just a little too short. We really didn't want to return them because they were the right solution, just a llittle short. We contacted the firm by email on Friday afternoon, explaining the situation and asking if they could sent us three 15" bars to be able to extend the bar sufficiently to lock it in place.On Saturday morning, we got a call from Tom Sullivan. President of the company, who happened to be in that day. We discussed what we wanted to do and he pointed out that while a longer bar would solve the lock issue, the ventilation solution we envisioned would not because of the way thsi bar works (it drops into a recieving cup on the door and is tightened against the door; but if the door is pulled closed the shortened bar will fall out fo the cup and the bar pivots down out of the way and the door is open). He basically suggested the best thiing was a shortened pipe in the track to block the door open for ventilation. We agreed but still wanted the Wedgit for locking the door closed because of it's simplicity and ease-of-use. He said he'd cut down three bars used in the Maxi version and sent them to us for cost and postage.Ten minutes after the call, we received an email from Mr. Sullivan indicating he had cut down the bars, packed them up and sent them USPS Priority Mail to arrive on Monday. They did and they worked exactly as expected, We let them know that we got the bars and the solutions worked, and asked where to send the agreed upon payment. We also told them that the company's customer service was probably the best we'd ever received, particularly because the problem we encountered was of our own making. When he was able to answer that email after 4 days, he waived the payment saying that 4 days to answer an email was too long and did not demonstrate the customer service he wanted to.The Mini and Maxi Wedgit's are good products made by a firm with integrity and honesty. Buy IT!